Shipping
All products ordered will be delivered to the shipping address you provide. If Tempo provides an expected shipping date, such date is an estimate, cannot be guaranteed, and is subject to change. Tempo shall not be liable for any change in such expected shipping date. We may charge you if you change your shipping address after ordering a Tempo Studio or Tempo Move as disclosed in the Change Requests in the Tempo Terms & Conditions. We will make commercially reasonable efforts to ship the Device to you by the scheduled delivery dates, but we are not liable, under any circumstances, for any losses, damages or penalties due to any delays in shipments or deliveries.
Returning a Tempo Move Rental
To process any return, please contact member support at hello@tempo.fit.
Original packaging is required to ensure the Device remains in good condition during transit. Tempo can provide packaging and shipping for your return at cost in the event you no longer have your original packaging.
If you wish to return your Move Rental unit after your 30-day trial period, use your original packaging, if available. Purchasing new packaging and a return fee may be required to ensure the Device remains in good condition during transit.
If there are missing accessories or damage to the equipment you did not note upon receipt, a fee will be assessed for refurbishment and/or repair that will be deducted from your deposit and/or purchase price prior to refund and/or invoiced to your card on file.
You are required to share photos of the properly-packed device within two (2) days of the return request. Once the photos are approved by Tempo, you will have seven (7) days to ship the device back with the carrier. If these guidelines are not met, Tempo reserves the right to invoice you for the full value of the Device.
Refunds may take up to 30 days after Tempo receives the Device.
In case of defect or malfunction, a replacement Device will be provided free of charge in the event one is required. Tempo reserves the right to repair or replace devices at its sole discretion.
Returning a Tempo Move Device Purchase
To process any return, please contact member support at hello@tempo.fit.
You may return your Tempo Move Device for a refund of the amount you paid for the Device at any time within thirty (30) days of receiving your Device (or any such longer period as required by applicable law or offered by Tempo at the time of sale, the “Return Period”).
Trial (i) applies only to applicable Tempo Move delivered by Tempo or our authorized delivery agents and (ii) is subject to the terms set forth herein. This guarantee does not apply to secondhand or private party transactions that occur outside of Tempo or our retail partners’ networks.
You are required to share photos of the properly packed device within two (2) days of the return request. Once the photos are approved by Tempo, you will have seven (7) days to ship the device back with the carrier. If these guidelines are not met, Tempo reserves the right to invoice you for the full value of the Device.
Refunds may take up to 30 days after Tempo receives the Device.
In case of defect or malfunction, a replacement Device will be provided free of charge in the event one is required. Tempo reserves the right to repair or replace devices at its sole discretion.
Returning a Tempo Studio Device Purchase
To process any return, please contact member support at hello@tempo.fit.
You may return your Tempo Studio Device for a refund of the amount you paid for the Device at any time within thirty (30) days of receiving your Device (or any such longer period as required by applicable law or offered by Tempo at the time of sale, the “Return Period”). Original packaging is required to ensure the Device remains in good condition during transit. Tempo can provide packaging and shipping for your return at cost in the event you no longer have your original packaging.
Trial (i) applies only to applicable Tempo Studio that were installed or delivered by Tempo or our authorized delivery and installation agents and (ii) is subject to the terms set forth herein. This guarantee does not apply to secondhand or private party transactions that occur outside of Tempo or our retail partners’ networks.
For Tempo Studio Device returns, original packaging is required to ensure the Device remains in good condition during transit. Tempo can provide packaging and shipping for your return at cost in the event you return the Tempo Studio. Those within the free trial window, or due to a qualifying defect are not responsible for return shipping costs. Your initial shipping cost is not refundable.
You are required to share photos of the properly packed device within two (2) days of the return request. If these guidelines are not met, Tempo reserves the right to decline your return request
Refunds may take up to 30 days after Tempo receives the Device
In case of defect or malfunction, a replacement Device will be provided free of charge in the event one is required. Tempo reserves the right to repair or replace devices at its sole discretion.
Canceling Your Tempo Device Purchase
If you purchased your Tempo Device, you may request to cancel your Tempo Device order any time prior to shipment for no additional charge.
If your Tempo Studio has been processed, a restocking fee of $55 will be assessed. If your studio is scheduled for an in-home delivery with the fulfillment partner, you will be subject to a $250 cancellation fee.
If your Tempo Move is already in transit with our shipping partner, you will be subject to a $60 cancellation fee.
Defects and Malfunctions
If a defect arises in your Tempo Studio, a Tempo Move you have purchased, or a warranted component that is covered by the applicable warranty, your sole and exclusive remedy is for Tempo to, at Tempo’s discretion and subject to the applicable warranty and law, either replace or repair the defective or malfunctioning Tempo Device or component with the same or a comparable item or, if agreed by the parties, Tempo may provide a credit in such amount toward your purchase of a new Tempo Studio or Tempo Move. Any such replacement or repaired component shall be warranted for the remainder of the original Limited Warranty period or 30 days, whichever is longer, or for any additional period that is required by applicable law. If a defect arises in a Tempo Move owned and provided by Tempo, it will be replaced as set forth in the Terms & Conditions.
To request a return or a cancellation or report a defect, please email our member service department at hello@tempo.fit and provide your name, contact information, and the serial number on the Device. Nothing in this Return Policy will reduce or otherwise affect your statutory rights in relation to the Tempo Studio or Tempo Move.
For Accessory and Apparel Items Returns
All sales on our Accessories and Apparel store page are final. We do not accept returns or exchanges and cannot process any refunds unless the item you purchased is defective. If you receive a defective item, please contact our member experience team at hello@tempo.fit (Accessories) or apparel@tempo.fit (Apparel) and provide your name, contact information, description of defect, photo or a video of defect, and order number. Any damage should be reported within seven (7) days of delivery, otherwise a replacement cannot be provided.